مدير علاقات / مدير علاقات أول، الخدمات المصرفية للأولوية

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Responsibilities

As a Relationship Manager / Senior Relationship Manager within Priority Banking at Emirates NBD, your role is to responsible for the acquisition of new client relationships for this segment, maintenance and growth of existing client relationships, meeting revenue targets for Assets, Liabilities, Investments and Insurance business, achieve high levels of service standards and maximize client satisfaction and compliance with UAE Central Bank and anti-money laundering regulations.

• Financials
  - Builds and develops relationships with Priority Banking clients, while leveraging customer service representatives (CSRs) for basic transactions.
  - Acquires new clients, presents products, and closes deals to contribute to unit goals.
• Services
  - Offers comprehensive advice on all Priority Banking products, including basic banking, lending, and wealth management.
  - Proactively contacts clients to cross-sell products and promote new offerings.
• Compliance
  - Follows all policies related to operational risk, sales practices, and anti-mis-selling.
  - Keeps client profiles up-to-date, upholds confidentiality, and assesses risk tolerance for suitable product recommendations.
• Initiative
  - Monitors and improves service quality to exceed client expectations.
  - Cross-sells and refers clients to other bank areas, staying informed of market trends and competitor activity.

Qualifications

• University Degree in Business or Finance.
• CISI Certification is preferred
• At least 4 years in a sales role within the Financial services/Banking industry.
• Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.

• Excellent communication and presentation skills. Interpersonal skills are essential for this role.

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.