مهندس مقيم

Responsibilities

• To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.

• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.

• Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.

• Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.

• Signal commercial opportunities to the sales and Marketing department by using ‘Onsite-Insight’.

• Make contributions to the ongoing development of the team and overall service performance.

• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.

• Liaise and report back to relevant account manager on customer issues.

• Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.

• Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.

Qualifications

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

• University Degree or Diploma (electronics, mechanics and software)

• Relevant experience in the service industry

• Experience in understanding and following health and safety guidelines.

• Demonstrates a high technical aptitude with excellent fault-finding skills.

• Good customer handling and communication skills. Able to give customer instruction.

• Team player that focuses on optimizing the team output

• Good commercial insight and business acumen

• Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)