Summary
Canon Middle East is hiring a Resident Engineer in Riyadh, Saudi Arabia. The role provides first-line troubleshooting for Canon products, aims to improve first-time fixes, and manages service labor, parts, and inventory. The engineer will report customer issues, identify commercial opportunities, and train customer super-users on Canon products and software. Applicants should have a university degree or diploma in electronics, mechanics, or software, relevant service-industry experience, strong fault-finding skills, and good customer communication.
The posting
As published on canon-me.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
Signal commercial opportunities to the sales and Marketing department by using ‘Onsite-Insight’.
Make contributions to the ongoing development of the team and overall service performance.
Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
Liaise and report back to relevant account manager on customer issues.
Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.
Qualifications
Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
University Degree or Diploma (electronics, mechanics and software)
Relevant experience in the service industry
Experience in understanding and following health and safety guidelines.
Demonstrates a high technical aptitude with excellent fault-finding skills.
Good customer handling and communication skills. Able to give customer instruction.
Team player that focuses on optimizing the team output
Good commercial insight and business acumen
Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)