مشرف مطعم

The Restaurant Supervisor at Tortilla Restaurant is responsible for overseeing the daily operations and ensuring exceptional customer service. This role involves managing the front-of-house and back-of-house teams, maintaining high operational standards, and delivering a memorable dining experience for guests. The Restaurant Supervisor should possess strong leadership skills, excellent communication abilities, and a passion for providing outstanding hospitality.

Responsibilities:

• Supervise and coordinate the activities of front-of-house and back-of-house staff to ensure smooth operations and excellent customer service.
• Train and mentor staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.
• Monitoring and evaluating customer ratings and feedback to gauge satisfaction levels and identify areas for improvement.
• Encouraging and motivating the team to provide excellent customer service and exceed customer expectations.
• Implement strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth like-for-like (LFL).
• Conduct regular mystery dinners to evaluate service quality, identify areas for improvement, and recognize exceptional performance.
• Ensuring the food display area is visually appealing, clean, and well-organized always.
• Collaborating with the kitchen staff to ensure proper presentation and arrangement of food items in the display area.
• Monitoring the quality and freshness of food items on display and promptly replacing any items that no longer meet the standards.
• Regularly inspecting and replenishing the food display area with fresh and visually appealing food items.
• Collaborate with the kitchen team to ensure timely and accurate food preparation and presentation.
• Assist in scheduling staff, ensuring appropriate coverage during peak hours and special events while optimizing labor costs.
• Monitor inventory levels and assist in managing supply orders to maintain sufficient stock levels while minimizing waste.
• Develop and implement training programs to enhance service skills, product knowledge, and sales techniques.
• Monitor and analyze customer ratings and feedback to identify opportunities for improvement and implement necessary changes.
• Uphold Tortilla Restaurant's brand image and standards, ensuring a consistent and exceptional guest experience.
• Handle cash management duties, including opening and closing registers, preparing deposits, and ensuring accuracy in financial transactions.
• Conduct regular meetings with staff to communicate updates, provide feedback, and foster a positive and motivated work environment.
• Stay informed about industry trends, new menu items, promotional offers, and sales techniques to drive revenue growth.

Qualifications:

• Proven experience as a Restaurant Supervisor or in a similar supervisory role in the restaurant industry.
• Excellent leadership and organizational skills to manage a team and oversee restaurant operations.
• Strong interpersonal and communication skills to interact with staff, guests, and vendors.
• Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
• In-depth knowledge of restaurant operations, including front-of-house and back-of-house procedures.
• Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
• Knowledge of health, safety, and sanitation regulations in a restaurant environment.
• Proficient computer skills for point-of-sale systems, inventory management, and scheduling software.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of Tortilla Restaurant's menu, brand, and service standards is an advantage.