Summary
Eathos is hiring a Restaurant Supervisor for Tortilla Restaurant in Dubai. The role oversees front-of-house and back-of-house teams, coordinates daily operations, and maintains service, food presentation, and quality standards. Responsibilities include staff training and scheduling, inventory and cash management, and using customer feedback and sales measures to improve performance. Applicants should have restaurant supervisory experience, strong leadership and communication skills, and knowledge of restaurant health, safety, and sanitation requirements.
The posting
As published on eathos.net. Pulled from the employer's site and shown as they wrote it.
The Restaurant Supervisor at Tortilla Restaurant is responsible for overseeing the daily operations and ensuring exceptional customer service. This role involves managing the front-of-house and back-of-house teams, maintaining high operational standards, and delivering a memorable dining experience for guests. The Restaurant Supervisor should possess strong leadership skills, excellent communication abilities, and a passion for providing outstanding hospitality.
Responsibilities:
- Supervise and coordinate the activities of front-of-house and back-of-house staff to ensure smooth operations and excellent customer service.
- Train and mentor staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.
- Monitoring and evaluating customer ratings and feedback to gauge satisfaction levels and identify areas for improvement.
- Encouraging and motivating the team to provide excellent customer service and exceed customer expectations.
- Implement strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth like-for-like (LFL).
- Conduct regular mystery dinners to evaluate service quality, identify areas for improvement, and recognize exceptional performance.
- Ensuring the food display area is visually appealing, clean, and well-organized always.
- Collaborating with the kitchen staff to ensure proper presentation and arrangement of food items in the display area.
- Monitoring the quality and freshness of food items on display and promptly replacing any items that no longer meet the standards.
- Regularly inspecting and replenishing the food display area with fresh and visually appealing food items.
- Collaborate with the kitchen team to ensure timely and accurate food preparation and presentation.
- Assist in scheduling staff, ensuring appropriate coverage during peak hours and special events while optimizing labor costs.
- Monitor inventory levels and assist in managing supply orders to maintain sufficient stock levels while minimizing waste.
- Develop and implement training programs to enhance service skills, product knowledge, and sales techniques.
- Monitor and analyze customer ratings and feedback to identify opportunities for improvement and implement necessary changes.
- Uphold Tortilla Restaurant's brand image and standards, ensuring a consistent and exceptional guest experience.
- Handle cash management duties, including opening and closing registers, preparing deposits, and ensuring accuracy in financial transactions.
- Conduct regular meetings with staff to communicate updates, provide feedback, and foster a positive and motivated work environment.
- Stay informed about industry trends, new menu items, promotional offers, and sales techniques to drive revenue growth.
Qualifications:
- Proven experience as a Restaurant Supervisor or in a similar supervisory role in the restaurant industry.
- Excellent leadership and organizational skills to manage a team and oversee restaurant operations.
- Strong interpersonal and communication skills to interact with staff, guests, and vendors.
- Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
- In-depth knowledge of restaurant operations, including front-of-house and back-of-house procedures.
- Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
- Knowledge of health, safety, and sanitation regulations in a restaurant environment.
- Proficient computer skills for point-of-sale systems, inventory management, and scheduling software.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of Tortilla Restaurant's menu, brand, and service standards is an advantage.