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We are looking for an experienced Returns Team Leader to join our Warehouse team and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.

Responsibilities:

• Lead daily receiving and processing of returned products within the Central Warehouse.
• Verify returned quantities, item details, condition, return reasons, and supporting documents.
• Ensure returned products are correctly recorded in WMS/system records and maintain full traceability.
• Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams.
• Ensure returned products are properly segregated and classified based on condition and approved disposition.
• Coordinate with Quality Assurance for product condition assessment when required.
• Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval.
• Coordinate products approved for restocking, supplier return, disposal, or other approved disposition.
• Lead and allocate daily tasks based on return volumes, workload, and operational priorities.
• Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards.
• Maintain accurate return records and prepare daily/periodic operational reports.
• Monitor return KPIs, identify recurring issues, and support process improvement initiatives.
• Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.

Requirements

• 3–5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field.
• Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage.
• Previous Team Leader or operational coordination experience is preferred.
• Strong knowledge of warehouse returns, receiving, product verification, and inventory movements.
• Experience handling returned products and verifying quantity, condition, item details, and documentation.
• Good understanding of inventory accuracy, stock discrepancies, and WMS transactions.
• Knowledge of damaged stock, expiry control, product segregation, and disposition processes.
• Experience using WMS and warehouse operational systems.
• Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
• Good problem-solving, communication, organization, and reporting skills.
• Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required.