مستشار مبيعات وخدمة السيارات

Job Responsibilities

Greet customers in a friendly and professional manner, promptly addressing their inquiries and providing product information.

Understand customers' needs, preferences, and budget to recommend suitable vehicles and upsell additional features or accessories.

Conduct test drives with customers, showcasing the vehicle's performance and features.

Explain pricing, financing options, warranties, and other relevant details to assist customers in making informed purchase decisions.

Negotiate pricing and terms of sale to reach a mutually beneficial agreement for the customer and the dealership.

Prepare sales proposals, contracts, and other necessary documents accurately and in a timely manner.

Follow up with potential customers and leads to convert inquiries into sales opportunities.

Maintain comprehensive knowledge of the dealership's product lineup, including features, specifications, and pricing.

Stay updated on market trends, competitor offerings, and industry developments to effectively position the dealership's products.

Collaborate with the sales team and other departments to achieve individual and team sales targets.

Schedule and coordinate service appointments, ensuring efficient allocation of resources and timely completion of services.

Consult with customers to understand their vehicle service needs and accurately record the details for the service team.

Provide accurate service cost estimates and explain the scope of work, parts required, and service timelines to customers.

Address customer concerns and complaints regarding service, escalating to the Service Manager when necessary.

Maintain regular communication with customers to provide updates on the progress of their vehicle service and address any additional needs.

Collaborate with the service team to ensure smooth workflow and prioritize urgent service requirements.

Upsell service packages, maintenance plans, and additional service offerings to customers to maximize revenue.

Ensure accurate and timely invoicing of service transactions, explaining charges and providing necessary documentation to customers.

Educate customers on vehicle maintenance best practices, warranty coverage, and recommended service intervals.

Maintain a comprehensive knowledge of the dealership's service offerings, including routine maintenance, repairs, and warranty work.

Build and maintain strong relationships with customers, fostering loyalty and repeat business.

Follow up with customers after sales or service transactions to ensure their satisfaction and address any post-sale concerns.

Maintain accurate customer records and update customer information in the dealership's CRM system.

Act as a brand ambassador, representing the dealership in a professional manner at all times.

Continuously strive to provide exceptional customer service and exceed customer expectations.

Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Proficient in MS Office (Word, Excel, PowerPoint).

Excellent communication and interpersonal skills.

Strong customer service orientation.

Ability to build and maintain relationships with customers

Good negotiation and persuasion abilities.

Detail-oriented and organized approach to work.

Skills

Excellent communication and interpersonal skills.

Proficient in MS Office (Word, Excel, PowerPoint).

Ability to build and maintain relationships with customers

Strong customer service orientation.

Detail-oriented and organized approach to work.

Good negotiation and persuasion abilities.

Knowledge of automotive products, features, and specifications.

Experience with CRM software, inventory management systems, and online sales platforms.

Familiarity with automotive service and maintenance processes.

Understanding of financing and leasing options.

Ability to conduct product presentations and demonstrations.

Education

Diploma / Bachelor