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About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

· A young, dynamic and forward-thinking environment

· Fast paced and very short decision times for changes

· A canvas for you to truly excel

· 99% of uptime on sunshine

Responsibilities:

• Sales & Client Experience

• Deliver a personalized, premium shopping experience to every client

• Build and maintain long-term relationships with high-value customers

• Achieve and exceed individual and store sales targets

• Upsell and cross-sell luxury items while maintaining brand integrity

• Product Knowledge & Authentication

• Demonstrate in-depth knowledge of luxury brands (e.g., Hermès, Chanel, Rolex, Cartier, Louis Vuitton, etc.)

• Accurately explain product condition, grading, and provenance

• Support authentication and quality checks of pre-owned items (training provided if needed)

• Inventory & Store Operations

• Assist with receiving, tagging, pricing, and merchandising pre-owned luxury items

• Ensure products are displayed according to luxury retail standards

• Support inventory counts, stock organization, and loss prevention

• Customer Trust & Transparency

• Clearly communicate return policies, warranties, and resale conditions

• Handle customer inquiries and concerns professionally and discreetly

• Maintain confidentiality and trust with clients and consignors

Requirements:

• Minimum 3 years of experience in luxury retail, resale, or premium customer service

• Strong passion for luxury fashion, watches, and accessories

• Excellent communication and interpersonal skills

• Sales-driven with a client-centric mindset

• High attention to detail and product presentation

• Ability to work flexible hours, including weekends

• Preferred Skills (Nice to Have)

• Experience with pre-owned or resale luxury markets

• Knowledge of authentication standards

• CRM or POS system experience

• Multilingual (Arabic, English, French is a plus)

What We Offer:

• Competitive salary + commission structure
• Employee discounts on luxury items
• Ongoing training in luxury authentication and sales
• Growth opportunities within a premium retail environment