Summary
The Luxury Closet is hiring a Sales Associate for its Dubai Mall branch in Dubai. The role involves providing personalized service, building relationships with high-value clients, and meeting sales targets. Responsibilities also include explaining product condition and provenance, supporting authentication checks, and assisting with merchandising and inventory. Applicants should have at least three years of experience in luxury retail, resale, or premium customer service; flexible hours, including weekends, are required. The posting states that compensation includes a salary and commission but does not provide amounts.
The posting
As published on theluxurycloset.com. Pulled from the employer's site and shown as they wrote it.
About us
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
· A young, dynamic and forward-thinking environment
· Fast paced and very short decision times for changes
· A canvas for you to truly excel
· 99% of uptime on sunshine
Responsibilities:
Sales & Client Experience
Deliver a personalized, premium shopping experience to every client
Build and maintain long-term relationships with high-value customers
Achieve and exceed individual and store sales targets
Upsell and cross-sell luxury items while maintaining brand integrity
Product Knowledge & Authentication
Demonstrate in-depth knowledge of luxury brands (e.g., Hermès, Chanel, Rolex, Cartier, Louis Vuitton, etc.)
Accurately explain product condition, grading, and provenance
Support authentication and quality checks of pre-owned items (training provided if needed)
Inventory & Store Operations
Assist with receiving, tagging, pricing, and merchandising pre-owned luxury items
Ensure products are displayed according to luxury retail standards
Support inventory counts, stock organization, and loss prevention
Customer Trust & Transparency
Clearly communicate return policies, warranties, and resale conditions
Handle customer inquiries and concerns professionally and discreetly
Maintain confidentiality and trust with clients and consignors
Requirements:
Minimum 3 years of experience in luxury retail, resale, or premium customer service
Strong passion for luxury fashion, watches, and accessories
Excellent communication and interpersonal skills
Sales-driven with a client-centric mindset
High attention to detail and product presentation
Ability to work flexible hours, including weekends
Preferred Skills (Nice to Have)
Experience with pre-owned or resale luxury markets
Knowledge of authentication standards
CRM or POS system experience
Multilingual (Arabic, English, French is a plus)
What We Offer:
- Competitive salary + commission structure
- Employee discounts on luxury items
- Ongoing training in luxury authentication and sales
- Growth opportunities within a premium retail environment