أخصائي أول مركز اتصال (التعهيد)

Provide a high level of customer service and professional communication skills.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.

• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.

• Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.

• Capacity to understand and interpret client and provider contracts while working with callers

• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.

• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors

Job Details

Posted Date:

2026-10-11

Job Location:

Saudi Arabia - Jeddah

Job Role:

Customer Service and Call Center

Preferred Candidate

Career Level / Band:

Professional

Nationality:

Saudi Arabia

Minimum Degree:

Bachelor's degree