Summary
Bupa Arabia is seeking a Senior Associate for an outsourced call center role in Jeddah. The role involves answering customer queries about the provider network, treatments, paperwork, products and services, and using systems for preauthorization and claims research. The associate will interpret client and provider contracts, identify recurring problems, and resolve complaints while supporting service improvement. A bachelor's degree and Saudi nationality are stated as preferred candidate requirements.
The posting
As published on bupa.com.sa. Pulled from the employer's site and shown as they wrote it.
Provide a high level of customer service and professional communication skills.
• Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.
• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.
• Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Capacity to understand and interpret client and provider contracts while working with callers
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors
Job Details
Posted Date:
2026-10-11
Job Location:
Saudi Arabia - Jeddah
Job Role:
Customer Service and Call Center
Preferred Candidate
Career Level / Band:
Professional
Nationality:
Saudi Arabia
Minimum Degree:
Bachelor's degree