الملخص
تعلن AW Rostamani Group عن وظيفة مستشار خدمة مركبات في الشارقة، الإمارات العربية المتحدة. تشمل المهام استقبال العملاء وتحديد احتياجاتهم، وتسجيل متطلبات الإصلاح وإعداد بطاقات العمل ومتابعة تقدم الصيانة. ويتولى المستشار شرح الأعمال والتكاليف، والتنسيق لتسليم المركبة، والرد على الاستفسارات ومعالجة الشكاوى والتعريف بعقود الخدمة. يُشترط مؤهل جامعي أو دبلوم لمدة ثلاث سنوات في هندسة السيارات أو الهندسة الميكانيكية، إلى جانب خبرة عملية لثلاث سنوات في وظيفة مماثلة لدى وكيل سيارات.
نص الإعلان
كما نُشر على awrostamani.com. نقلناه من موقع صاحب العمل ونعرضه بنصّه الأصلي.
- Follow the NSSW standards in all customer touch points
- Responsible to attend high profile & major fleet customers.
- Promptness in receiving/greeting customers, understand their needs
- Proper inventory of customer’s vehicle and record customers’ requirements.
- Updating customer data base
- Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
- To arrange test drive as required jointly with customer
- Ensure legible and clear job advice and create job card
- Follow-up the job progress
- Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
- Brief the customer on warranty coverage/Service contract coverage
- Promoting Service Contracts/other service products (upselling)
- Ensure job cards are closed on time
- Ensure car is cleaned and ready for delivery as per the promised date and set time.
- Notify customer in in advance in case of delay
- Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
- Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
- Develop and maintain long term relationship to enhance customer retention
- Handle customer complaints on priority and bring it to the notice of the superiors.
- Attend customer queries promptly
- Ensure the pending job cards to be closed within the time limit
Educational Qualification
- Degree/3-year Diploma in Automobile/Mechanical Engineering.
Work Experience
- 3 years practical experience with Dealers in similar positions.
Competencies
- Customer handling & negotiation skills.
- Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and service management software (preferred).
Languages
- English, Arabic is desirable