أخصائي مبيعات الخدمات

Job Summary

Responsible for driving service revenue growth by selling IT managed services, support agreements, professional services, and solution-based offerings to existing and new customers. The role focuses on customer relationship management, identifying business opportunities, developing sales strategies, and achieving revenue targets.

Job Description

Key Responsibilities

• • Identify new business opportunities and build a strong sales pipeline.
  • Promote and sell IT service offerings including support contracts, managed services, and consulting services.
  • Engage with customers to understand their business needs and propose value-added service solutions.
  • Prepare proposals, quotations, contracts, and service agreements.
  • Manage customer relationships and ensure high levels of customer satisfaction.
  • Collaborate with delivery, technical, and account management teams to develop winning solutions.
  • Conduct regular customer visits, presentations, and negotiations.
  • Maintain accurate sales forecasts and reports using CRM tools.
  • Ensure achievement of monthly, quarterly, and annual sales targets.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Technology, or related field.
• 8+ years of experience in service sales, solution sales.
• Strong understanding of services, managed services, or professional services sales.
• Excellent communication, negotiation, and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Proficiency in CRM systems and Microsoft Office applications.

Skill

• Key Skills

  • IT Service Sales
  • Business Development
  • Account Management
  • Customer Relationship Management
  • Negotiation & Closing
  • Solution Selling
  • Pipeline Management
  • Forecasting & Reporting
  • Strategic Thinking
  • Communication & Presentation Skills

  KPIs

  • IT Service revenue growth
  • New service contracts acquired
  • Renewal rate of existing contracts
  • Gross margin achievement
  • Customer satisfaction and retention
  • Sales pipeline value and conversion rate

Core Competencies

• Teamwork with Organization / Function
• Problem solving
• Communication
• Balanced Risk Taking
• Solution Selling strategies and techniques
• Business Performance
• Developing value proposition
• Negotiation (internal functions or external customers)
• Prospecting, qualifying and Closing sales leads
• Leverage Sales Tools, Data & Analytics
• Social Media Engagement (LinkedIn/Twitter/Instagram etc)