Summary
GBM (Gulf Business Machines) is hiring a Services Sales Specialist in Dubai to grow revenue from IT managed services, support agreements, professional services, and other solutions. The role involves building a sales pipeline, identifying customer needs, preparing proposals and contracts, managing customer relationships, and meeting sales targets. The specialist will work with delivery, technical, and account management teams and maintain sales forecasts and reports. Applicants should have a relevant bachelor's degree, 8+ years of service or solution sales experience, and proficiency with CRM systems and Microsoft Office.
The posting
As published on gbmme.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
Responsible for driving service revenue growth by selling IT managed services, support agreements, professional services, and solution-based offerings to existing and new customers. The role focuses on customer relationship management, identifying business opportunities, developing sales strategies, and achieving revenue targets.
Job Description
Key Responsibilities
- Identify new business opportunities and build a strong sales pipeline.
- Promote and sell IT service offerings including support contracts, managed services, and consulting services.
- Engage with customers to understand their business needs and propose value-added service solutions.
- Prepare proposals, quotations, contracts, and service agreements.
- Manage customer relationships and ensure high levels of customer satisfaction.
- Collaborate with delivery, technical, and account management teams to develop winning solutions.
- Conduct regular customer visits, presentations, and negotiations.
- Maintain accurate sales forecasts and reports using CRM tools.
- Ensure achievement of monthly, quarterly, and annual sales targets.
Qualifications
- Bachelor's degree in Business Administration, Engineering, Information Technology, or related field.
- 8+ years of experience in service sales, solution sales.
- Strong understanding of services, managed services, or professional services sales.
- Excellent communication, negotiation, and presentation skills.
- Proven track record of meeting or exceeding sales targets.
- Proficiency in CRM systems and Microsoft Office applications.
Skill
Key Skills
- IT Service Sales
- Business Development
- Account Management
- Customer Relationship Management
- Negotiation & Closing
- Solution Selling
- Pipeline Management
- Forecasting & Reporting
- Strategic Thinking
- Communication & Presentation Skills
KPIs
- IT Service revenue growth
- New service contracts acquired
- Renewal rate of existing contracts
- Gross margin achievement
- Customer satisfaction and retention
- Sales pipeline value and conversion rate
Core Competencies
- Teamwork with Organization / Function
- Problem solving
- Communication
- Balanced Risk Taking
- Solution Selling strategies and techniques
- Business Performance
- Developing value proposition
- Negotiation (internal functions or external customers)
- Prospecting, qualifying and Closing sales leads
- Leverage Sales Tools, Data & Analytics
- Social Media Engagement (LinkedIn/Twitter/Instagram etc)