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The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards for his/her assigned department in the store in all aspects.

Responsibilities

Shop Keeping and Store Standards

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping & grooming etiquettes are maintained in store at all times

Store Merchandise / Merchandising

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes, dislikes and opinions) to the dept Incharge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products, make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Qualifications

High School Diploma