مستشار مبيعات هاتفية

Telesales Consultant is responsible for engaging potential and existing clients by phone to understand their needs, answer their inquiries, and introduce them to the company’s products and services. You will play a important role in identifying customer requirements, providing tailored solutions, and supporting the sales team by sharing essential client insights. Requirements • Contact potential or existing customers using pre-defined scripts to inform them about the company’s products and services. • Actively listen to customers to understand their needs and preferences. • Address inquiries and provide clear, detailed, and accurate information about products, services, and company policies. • Handle customer concerns and complaints professionally to ensure a positive customer experience. Sales Support • Qualify leads by asking relevant questions to gauge their interest and readiness to purchase. • Gather and document essential customer information, including their requirements and preferences, to support the sales team in closing deals. • Schedule follow-ups or escalate qualified leads to the appropriate sales team member for further action. Reporting • Maintain accurate and up-to-date customer information in the company’s database. • Keep detailed records of calls, interactions, and feedback for follow-up actions or performance analysis. • Provide regular updates on progress toward daily and monthly targets. Target Achievement • Meet or exceed daily and monthly call volume and sales generation targets set by the performance management team. • Work collaboratively with team members to achieve overall departmental goals. Booking and Transaction Management • Process bookings accurately and efficiently, ensuring seamless transaction handling and customer satisfaction. Other Tasks & Responsibilities • Perform additional tasks relevant to the role/area of expertise as requested by the management to be able to achieve the objectives/commitments. • Act in Full compliance with all relevant health, safety, quality and environmental Integrated Management System to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude. Benefits Medical Insurance Air Ticket Allowance