الملخص
تعلن Hellmann Worldwide Logistics عن وظيفة قيادية إقليمية لتجربة العملاء في أعمال الشحن الجوي والبحري ضمن منطقة IMEA، ومقرها دبي. يتولى شاغل الوظيفة قيادة إدارات تنفيذ العملاء وإدارة الحسابات التشغيلية وإدارة رحلة العميل، إلى جانب تطوير استراتيجية تجربة العملاء بالتعاون مع فرق المنتجات والمبيعات والوظائف المساندة. وتشمل المسؤوليات إدارة برامج صوت العميل وقياس الرضا والولاء ومعالجة نقاط تعثر العملاء وإدماج احتياجاتهم في القرارات ومبادرات تحسين العمليات. يُشترط خبرة لا تقل عن 12 سنة في التحول الرقمي أو التقنية أو قيادة تجربة العملاء، وخبرة لا تقل عن 5 سنوات بمستوى قيادي في الخدمات اللوجستية أو سلاسل الإمداد، وسجل في تنفيذ برامج رقمية واسعة النطاق، ومعرفة بمنصات CargoWise وأنظمة TMS وواجهات APIs؛ كما تُطلب درجة بكالوريوس ذات صلة، ويفضل الحصول على MBA.
نص الإعلان
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About Us
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.
For the better. Together.
The ideal candidate is a senior logistics leader with significant experience in Air & Sea forwarding, customer-facing organizations, and cross-functional stakeholder management. They have a genuine passion for understanding customer needs and translating those needs into better experiences, stronger customer loyalty, and sustainable business growth. Most importantly, they demonstrate entrepreneurial drive, a willingness to build new capabilities and teams, and the ambition to shape the future of Customer Experience within IMEA.
About the Job
- Provide leadership, direction, and capability development across the three regional departments: Customer Implementation (CI), Operational Account Management (OAM), and Customer Journey Management (CJM).
- Develop and execute the regional CX strategy, partnering with Product, Sales, and supporting functions to continuously improve the customer experience across the entire customer journey.
- Establish and drive Voice of Customer programs, measure customer satisfaction and loyalty, identify customer pain points, and act as the primary customer advocate within the IMEA organization.
- Foster a customer-centric culture by ensuring customer perspectives are embedded into decision-making, process improvement initiatives, and business priorities.
About You
- 12+ years in digital transformation, technology, or CE leadership.
- Minimum 5 years at senior level in logistics or supply chain.
- Proven track record delivering large-scale digital programs.
- Experience with freight forwarding platforms (Cargo Wise, TMS, APIs).
- Bachelor's in technology, Business, or Engineering; MBA preferred.
About our Benefits
- A strong Team Spirit and a lot of fun together
- A safe, multi-cultural and inclusive environment
- Individual opportunities for growth and development
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!