Summary
Hellmann Worldwide Logistics is hiring a regional customer experience leader for its Air & Sea business in IMEA, based in Dubai. The role leads Customer Implementation, Operational Account Management, and Customer Journey Management, and develops the regional customer experience strategy with Product, Sales, and supporting functions. Responsibilities include running Voice of Customer programs, measuring satisfaction and loyalty, addressing customer pain points, and embedding customer perspectives in business decisions and process improvements. Applicants should have 12+ years in digital transformation, technology, or customer experience leadership, at least 5 years at senior level in logistics or supply chain, experience delivering large-scale digital programs, and familiarity with CargoWise, TMS, and APIs; a relevant bachelor's degree is required and an MBA is preferred.
The posting
As published on hellmann.com. Pulled from the employer's site and shown as they wrote it.
About Us
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.
For the better. Together.
The ideal candidate is a senior logistics leader with significant experience in Air & Sea forwarding, customer-facing organizations, and cross-functional stakeholder management. They have a genuine passion for understanding customer needs and translating those needs into better experiences, stronger customer loyalty, and sustainable business growth. Most importantly, they demonstrate entrepreneurial drive, a willingness to build new capabilities and teams, and the ambition to shape the future of Customer Experience within IMEA.
About the Job
- Provide leadership, direction, and capability development across the three regional departments: Customer Implementation (CI), Operational Account Management (OAM), and Customer Journey Management (CJM).
- Develop and execute the regional CX strategy, partnering with Product, Sales, and supporting functions to continuously improve the customer experience across the entire customer journey.
- Establish and drive Voice of Customer programs, measure customer satisfaction and loyalty, identify customer pain points, and act as the primary customer advocate within the IMEA organization.
- Foster a customer-centric culture by ensuring customer perspectives are embedded into decision-making, process improvement initiatives, and business priorities.
About You
- 12+ years in digital transformation, technology, or CE leadership.
- Minimum 5 years at senior level in logistics or supply chain.
- Proven track record delivering large-scale digital programs.
- Experience with freight forwarding platforms (Cargo Wise, TMS, APIs).
- Bachelor's in technology, Business, or Engineering; MBA preferred.
About our Benefits
- A strong Team Spirit and a lot of fun together
- A safe, multi-cultural and inclusive environment
- Individual opportunities for growth and development
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!