مساعد نادل

Job overview:

The Assistant Waiter at Mamo assists the Head Waiter/Waiter in providing guests with courteous and professional service, creates a pleasant dining atmosphere, and enhances the overall dining experience by anticipating guest needs. Making sure the quality service is provided at all times while exemplifying the Spirit of Mamo core value;

- Be happy - Be curious - Be polite - Stay humble - Keep clean - Be on time - Be aware - Stay organized - Be driven Maintain cleanliness of work areas and equipment according to Mamo standards.

To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers. The main responsibility of an Assistant Waiter assists the Head Waiter/Waiter in providing guests service, with courteous and professional, creates a pleasant dining atmosphere, and enhances the overall dining experience by anticipating guest needs.

Key Relationships:

The relationship between the staff is very important in a restaurant. All the members of the team need to be like a chain; it means everyone need to work together and help each other whatever their position or their working department (bar, floor, kitchen). In additional, the customer is also part of the relationship, it means we should recognize our VIP’s guest and know all the information about them, also for our regular’s customers.

Work Environments:

Bar outlets, service areas (floor, lounge, bar, terrace) and storage rooms are some work environments. In these environments you will be likely to work under different conditions; that involves working:

- Under variable temperature conditions (extremely heat or cold) - Under variable noise levels - Indoors or outdoors - Around fumes and/or odor hazards - Around dust and/or mite hazards - Around chemicals product

Requirements

Essential:

- Food handling certificate

- Compute basic arithmetic

- Fluency in English both verbal and no-verbal

- Previous experience in hospitality industry in similar position

- Ability to perform job functions with attention to detail, speed and accuracy

- Prioritize and organize

- Be a clear thinker, remaining calm and resolving problems using good judgment

- Follow directions thoroughly

- Understand guest’s service needs -

Ability to work cohesively with co-workers as part of a team

- Ability to work with minimal supervision

- Maintain confidentiality of guest information and pertinent restaurant data

- Perform assigned duties under pressure (time constraints) Desirable

- High school graduate or equivalent vocational training certificate

- Fluency in a foreign language

- Hands on experience with cash register and ordering information system

- Ability to suggestively sell

- Ability to input and access information in the property management system, computers, point of sales system

- Certifications of previous training in food service

- Previous guest relations training

- Knowledge of proper chemical handling

- Certification in CPR (first aid) Physical Abilities

- Exert physical effort in lifting and moving multiple items of different shapes, sizes and weights that could average, but not limited to 45 kg

- Exert physical effort in moving and transporting multiple items of different shapes, sizes and weights that could average, but not limited to 250 kg with the assistance of transport vehicles

- Ability to reach 45 centimeters above one’s head

- Ability to remain standing at attention in a stationary position for entire shift

- Endure various physical movements throughout work shift

- Ability to lift, push, pull or carry heavy objects

- See details of objects that are more than a few feet away

- See differences between colors, shades and brightness

- Use their hands to handle, control or feel objects, tools or controls

- Satisfactorily communicate with guests, management and co-workers to their understanding Responsibilities