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Therapist, SIRO One Za'abeel
(21071)

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

Job Summary

To have excellent customer service skills and have the ability to make each and every one of our guests feel comfortable and special. You'll be able to deliver exceptional result focused treatments. Ensure that the Recovery Lab is well maintained, clean and presentable and able to operate the business aspects of a spa environment such as reception and stock control. To promote the overall philosophy and services of the Recovery Lab with specialist expertise and targeted treatments in order to reinforce the reputation and profile of SIRO for providing an immersive lifestyle destination.

Key Duties and Responsibilities

• To assist the Recovery Manager responsibilities for the management and performance of the Recover Lab, ensuring high standards of professionalism, customer service and optimum financial performance.

• Present a professional appearance and attitude at all times and maintain an excellent standard of customer service.

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

• Ensure client experience is proficient including bookings and consultation cards

• Manage customer feedback effectively to ensure continuous service and program improvement

• Ensure customers and guests receive friendly and consistent personalised service from all team members

• Respond to audits to ensure continual improvement is achieved

• Ensure health, safety and COSHH regulations are complied with

• Be flexible in your job role and willing to assist in all other duties, within reason, as requested by your manager according to training you have been given.

• Perform other requested duties related to work

• Be motivated to ensure transfer of know-how and continuous positive work environment

• Monitor own and department performance and provide formal and informal feedback and appraisal in order to maximize efficiency

• Follow all relevant Division policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

• Develops and maintains team morale

Skills, Experience & Educational Requirements

• Fluent in English written and spoken, other languages a distinctive advantage

• Qualified to NVQ Level 3 Beauty Therapy or equivalent

• Minimum of 3 years relevant industry experience and working in a Spa environment

• Good knowledge and practical experience of the skin / skincare and body treatments

• Previous experience of working as a beauty therapist essential

• A keen interest in aesthetic treatments as well as beauty treatments

• To present a professional and polished appearance.

• Developing innovative retail merchandising and selection of product.

• Flexible schedule, available to work evenings, weekends and holidays

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.