موظف مركز الاتصال

• To provide high customer service through attending customer interactions as well as to escalate through the
  correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve
  the established standard for quality call handling and enhanced customer's experience.

Key Result Areas:

• Attending customer's interactions and efficiently gather related information to fulfill customer needs.


• Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.


• Provide high class services and support on Bank's different products.


• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.


• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct


• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.


• Cross sell and upsell different bank products.


• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.


• Adhere to Call Center scheduling, and maintain high level of adherence.


• To be flexible to work with different line of businesses.

Job Details

Posted Date:

2026-10-08

Job Location:

United Arab Emirates

Job Role:

Banking

Preferred Candidate

Nationality:

United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen