Summary
Dubai Islamic Bank is seeking a Call Center Representative to handle customer interactions, provide accurate information about banking products and services, and resolve or escalate complaints promptly. The role includes cross-selling and upselling, following bank policies and regulatory guidelines, attending training, and meeting call center scheduling and quality standards. The job is located in the United Arab Emirates; the posting lists preferred candidate nationalities.
The posting
As published on dib.ae. Pulled from the employer's site and shown as they wrote it.
- To provide high customer service through attending customer interactions as well as to escalate through the
correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve
the established standard for quality call handling and enhanced customer's experience.
Key Result Areas:
- Attending customer's interactions and efficiently gather related information to fulfill customer needs.
- Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.
- Provide high class services and support on Bank's different products.
- Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Cross sell and upsell different bank products.
- Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
- Adhere to Call Center scheduling, and maintain high level of adherence.
- To be flexible to work with different line of businesses.
Job Details
Posted Date:
2026-10-08
Job Location:
United Arab Emirates
Job Role:
Banking
Preferred Candidate
Nationality:
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen