مدير تفاعل العملاء

Job Title: Client Engagement Manager

Job Purpose: A dynamic and results-driven personnel to drive end-to-end sales ownership – from prospecting and lead generation (hunting 60-70%) to account management and upselling (farming 30%), ensuring smooth execution across the entire sales lifecycle including deal closure, project coordination, and payment collection.

Qualification: Bachelor or equivalent

Experience: 8-10 Years

Resposibilities:

Sales Hunting (New Business Development)

• Identify and target new enterprise customers for IT solutions (Cloud & Data, Security, Managed Services, Digital and Asset Performance Management).

• Develop and qualify leads through research, Networking, industry events, referrals, and digital campaigns.

• Build and maintain a strong pipeline aligned with quarterly and annual sales targets.

Sales Farming (Account Management)

• Manage and grow existing client accounts by maintaining strong relationships, understanding evolving needs, and identifying upsell/cross-sell opportunities.

• Act as a trusted advisor and liaison between the customer and internal delivery/support teams.

Solution Selling & Deal Closure

• Understand client requirements, map them to suitable offerings, and craft compelling value propositions.

• Coordinate with pre-sales, technical, and delivery teams to design and propose optimal solutions.

• Lead negotiations, prepare proposals, and drive deal closure.

Sales Operations & Execution

• Track and manage the entire sales cycle – from lead capture, proposal submission, POC/demo coordination, and project kickoff to implementation monitoring.

• Ensure timely documentation and compliance with internal sales processes.

Payment Collection & Revenue Assurance

• Coordinate with finance and project delivery teams to ensure timely invoicing and payment collection.

• Resolve billing issues or client escalations related to project delivery or commercial terms.

Key Metrics / KPIs:

• Financials : Order Book and Revenue along with Gross Margins

• New customer acquisition

• Growth withing existing accounts and white space coverage

• Sales pipeline conversion rates

• Customer satisfaction and retention

• Days Sales Outstanding (DSO) / Payment collection cycle

Mandatory:

• Bachelor’s degree in business, Engineering, or related field; MBA is a plus.

• 8-10 years of experience in B2B sales, preferably in System Integration, IT services, or technology solutions.

• Proven track record in both new business development and account management in KSA market

• Strong understanding of IT infrastructure, networking, cloud and software solutions sales

• Excellent communication, negotiation, and relationship-building skills.

• Exposure in selling into large enterprises, BFSI, Public Sector, Healthcare, Transportation

• Strong Industry/domain exposure in the identified industries.

• Excellent communication and presentation skills (written + verbal).

• Ability to collaborate across leadership, sales, and delivery teams.

• Strategic thinker with the willingness to be hands-on in execution when needed.