مسؤول علاقات العملاء واستشاري موافقات الجهات الخارجية

The TPA Consultant is responsible for obtaining information on third party approvals related to specific business activities. The role entails liaising with governmental entities and local authorities and ensuring accurate information is communicated to the concerned team members, professional partners, and clients. The TPA Consultant will also assist in obtaining third party approvals when appropriate.:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

Requirements

• Full Arabic and English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Industry knowledge relating to licensing, business activities and governmental processes is advantageous but not mandatory
  
• Customer Service, Client Relationship Management, B2B, Channel Partner experience is advantageous
  

Benefits

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)