Summary
IFZA is hiring a Client Relations Officer / TPA Consultant in Dubai. The role involves providing license-related information and documentation, liaising with government entities and local authorities, supporting third-party approval processes, and maintaining CRM records. The consultant will respond to client and partner queries, handle complaints, review documents, and coordinate with sales, finance, and renewals teams. Full Arabic and English proficiency, intermediate computer literacy, and strong customer service and communication skills are required.
The posting
As published on ifza.com. Pulled from the employer's site and shown as they wrote it.
The TPA Consultant is responsible for obtaining information on third party approvals related to specific business activities. The role entails liaising with governmental entities and local authorities and ensuring accurate information is communicated to the concerned team members, professional partners, and clients. The TPA Consultant will also assist in obtaining third party approvals when appropriate.:
- Providing clients and professional partners with license-related information in
line with organizational time-frames and guidelines
- Issuing quotes and providing license-related documentation to clients and
professional partners
- Monitoring and updating the CRM system regularly when managing a
portfolio of work
- Accurately analyzing the content of all documentation such as passports,
application forms and resolutions
- Responding to all partners’ and clients’ emails and queries on a range of
scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZA’s reputation
and integrity is maintained
- Fostering long-lasting business relationships with clients and professional
partners
- Handling complaints and finding optimal solutions to ensure clients’ happiness
and retention
- Operating closely with sales, finance, and renewals departments
- Performing other job-related duties as assigned by Management
Requirements
- Full Arabic and English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively
on phone calls, via email, and during sporadic face-to-face interactions
- Strong attention to details
- Industry
knowledge relating to licensing, business activities and governmental processes
is advantageous but not mandatory
- Customer
Service, Client Relationship Management, B2B, Channel Partner experience is
advantageous
Benefits
As an employee of IFZA, you can expect:
- 24 working days as annual leave
- Annual
flight home
- Life
insurance plan
- Medical
insurance plan (with the option to upgrade at your own cost)
- Bonus
scheme (in relevant departments)