أخصائي دعم العملاء

Role Overview

As a Client Support professional, you will play a pivotal role in ensuring property owners receive exceptional service as part of our team in Dubai, operating within a fully ONSITE environment. You will be responsible for fostering strong owner relationships, delivering rapid and precise responses to owner enquiries, and delivering a seamless onboarding experience for new clients.

Responsibilities

• Act as the primary point of contact for property owners, resolving any issues or concerns efficiently and professionally.
• Monitor the support inbox diligently, responding to all owner communications within the same business day.
• Prioritise and manage urgent owner requests to ensure timely resolutions.
• Conduct onboarding and welcome calls for new owners, guiding them through the process and establishing a positive first impression.
• Maintain accurate records of interactions and enquiries in the CRM system.
• Collaborate with internal teams to ensure the highest standards of client satisfaction.

Must have requirements

• Proven experience in owner relationship management and client support, preferably within the real estate or hospitality sector.
• Outstanding communication and interpersonal skills with a client-centric mindset.
• Ability to handle multiple priorities and urgent requests while maintaining a high standard of service.
• High attention to detail and organisational skills.
• Fluency in English (spoken and written).
• Professional demeanour and the ability to maintain confidentiality.

Nice to have requirements

• Experience using CRM or property management systems.
• Previous customer support experience in a fast-paced environment.
• Additional language skills, especially Arabic.
• Knowledge of Dubai’s real estate market.

Perks and Benefits

• Opportunity to be part of a dynamic team in a prime Dubai location.
• Comprehensive training and development programs.
• Competitive salary package and performance-based incentives.
• Health insurance and employee wellness initiatives.
• Modern office environment and supportive company culture.