Summary
Frank Porter is hiring for a Client Support role in Dubai in a fully on-site environment. The role supports property owners by handling enquiries, resolving concerns, managing urgent requests, and conducting onboarding and welcome calls for new clients. The successful candidate will maintain accurate CRM records and coordinate with internal teams. Experience in client support or owner relationship management is required, and fluency in English is essential; Arabic and real estate or hospitality experience are advantageous.
The posting
As published on frankporter.com. Pulled from the employer's site and shown as they wrote it.
Role Overview
As a Client Support professional, you will play a pivotal role in ensuring property owners receive exceptional service as part of our team in Dubai, operating within a fully ONSITE environment. You will be responsible for fostering strong owner relationships, delivering rapid and precise responses to owner enquiries, and delivering a seamless onboarding experience for new clients.
Responsibilities
- Act as the primary point of contact for property owners, resolving any issues or concerns efficiently and professionally.
- Monitor the support inbox diligently, responding to all owner communications within the same business day.
- Prioritise and manage urgent owner requests to ensure timely resolutions.
- Conduct onboarding and welcome calls for new owners, guiding them through the process and establishing a positive first impression.
- Maintain accurate records of interactions and enquiries in the CRM system.
- Collaborate with internal teams to ensure the highest standards of client satisfaction.
Must have requirements
- Proven experience in owner relationship management and client support, preferably within the real estate or hospitality sector.
- Outstanding communication and interpersonal skills with a client-centric mindset.
- Ability to handle multiple priorities and urgent requests while maintaining a high standard of service.
- High attention to detail and organisational skills.
- Fluency in English (spoken and written).
- Professional demeanour and the ability to maintain confidentiality.
Nice to have requirements
- Experience using CRM or property management systems.
- Previous customer support experience in a fast-paced environment.
- Additional language skills, especially Arabic.
- Knowledge of Dubai’s real estate market.
Perks and Benefits
- Opportunity to be part of a dynamic team in a prime Dubai location.
- Comprehensive training and development programs.
- Competitive salary package and performance-based incentives.
- Health insurance and employee wellness initiatives.
- Modern office environment and supportive company culture.