Summary
Royal Health Group is seeking a Clinic Receptionist in Abu Dhabi. The role involves welcoming patients, managing appointments and inquiries, registering patients, coordinating with clinical staff, and handling billing and insurance documentation when required. The receptionist will maintain confidential medical records and follow clinic policies and applicable UAE healthcare regulations. English and Arabic are required; previous clinic or hospital reception experience is preferred.
The posting
As published on royalhealth.ae. Pulled from the employer's site and shown as they wrote it.
Duties and Responsibilities
- Welcome patients and visitors politely.
- Book, confirm, cancel, and reschedule appointments.
- Answer phone calls, WhatsApp messages, and patient inquiries.
- Register patients and update their information in the clinic system.
- Coordinate appointments with doctors and nurses.
- Handle billing, payments, receipts, and insurance documentation when required.
- Explain clinic services and direct patients to the appropriate department.
- Maintain patient confidentiality and organize medical records.
- Keep the reception and waiting area clean and professional.
- Follow clinic policies and applicable UAE healthcare regulations.
Qualifications and skills
- Good communication skills in English and Arabic is required.
- Previous clinic or hospital reception experience is preferred.
- Basic computer skills, including Microsoft Office and appointment systems.
- Friendly attitude, professional appearance, and good customer service.
- Ability to multitask and work under pressure.