موظف خدمة عملاء

Job Purpose:

Deliver excellent customer service by handling inquiries, resolving issues, and

ensuring a smooth customer experience across all channels.

Key Responsibilities:

• Handle customer inquiries via phone, email, What’s app, and all relevant channels
• Resolve complaints efficiently and professionally
• Provide accurate information about products, services, and policies
• Process orders, returns, and exchanges
• Escalate complex issues to the supervisor when needed
• Record and update customer interactions in the system
• Follow SLAs and service standards
• Contribute to improving customer satisfaction and retention

Requirements:

• 1 year experience in customer service or call center
• Strong communication skills (Arabic & English)
• Problem-solving and conflict resolution skills
• Familiarity with CRM systems.