Summary
Blooming Wear is hiring a Customer Service Agent in Jeddah, Saudi Arabia. The role involves responding to customer inquiries across phone, email, WhatsApp, and other channels, resolving complaints, and providing information about products, services, and policies. Duties also include processing orders, returns, and exchanges; recording interactions in the system; following service standards; and escalating complex cases. Applicants should have 1 year of customer service or call center experience, strong Arabic and English communication skills, problem-solving abilities, and familiarity with CRM systems.
The posting
As published on bloomingwear.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
Deliver excellent customer service by handling inquiries, resolving issues, and
ensuring a smooth customer experience across all channels.
Key Responsibilities:
- Handle customer inquiries via phone, email, What’s app, and all relevant channels
- Resolve complaints efficiently and professionally
- Provide accurate information about products, services, and policies
- Process orders, returns, and exchanges
- Escalate complex issues to the supervisor when needed
- Record and update customer interactions in the system
- Follow SLAs and service standards
- Contribute to improving customer satisfaction and retention
Requirements:
- 1 year experience in customer service or call center
- Strong communication skills (Arabic & English)
- Problem-solving and conflict resolution skills
- Familiarity with CRM systems.