ممثل خدمة العملاء

Summary

Company:

Riyadh Elm University

Location:

Riyadh, Saudi Arabia

Department:

Administration

Sub Department:

Customer Service

Position/Job Title:

Customer Service

Gender:

Male / Female

Job Requirment

• Saudi Nationality
• Obtain a diploma or bachelor's degree
• Knowledgable in computer use and proficient MS Office program applications
• Good communication skills in both Arabic and English
• Broad experience and exposure of customer service procedures

JOB DESCRIPTION

Supports customers by providing helpful information, answering questions, and responding to complaints. Support for clients and customers to ensure that customers are satisfied with products, services, and features. Ensure excellent service standards and maintain high customer satisfaction.

Attracts potential customers by answering product and service questions. Suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Resolve customer complaints via phone, email, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Take payment information and other pertinent information such as addresses and phone numbers