Summary
Riyadh Elm University is hiring a Customer Service Representative in Riyadh. The role involves answering customer questions, resolving complaints, processing account adjustments and orders, maintaining customer records, and following up to ensure issues are resolved. Applicants must be Saudi nationals and hold a diploma or bachelor's degree, with computer skills, proficiency in MS Office, customer service experience, and good Arabic and English communication skills.
The posting
As published on riyadh.edu.sa. Pulled from the employer's site and shown as they wrote it.
Summary
Company:
Riyadh Elm University
Location:
Riyadh, Saudi Arabia
Department:
Administration
Sub Department:
Customer Service
Position/Job Title:
Customer Service
Gender:
Male / Female
Job Requirment
- Saudi Nationality
- Obtain a diploma or bachelor's degree
- Knowledgable in computer use and proficient MS Office program applications
- Good communication skills in both Arabic and English
- Broad experience and exposure of customer service procedures
JOB DESCRIPTION
Supports customers by providing helpful information, answering questions, and responding to complaints. Support for clients and customers to ensure that customers are satisfied with products, services, and features. Ensure excellent service standards and maintain high customer satisfaction.
Attracts potential customers by answering product and service questions. Suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
DUTIES AND RESPONSIBILITIES
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers