مدير تنفيذي - تخطيط الأعمال ودعم العمليات

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Support the Head of Operations in reviewing the overall operations’ health indicators at regular intervals, such as Service Level Agreement (SLAs), Customer experience (NPS), people, process, risk and cost in order to seek relevant inputs from ITMAM Management team towards resolution of open issues.
• Review monthly operating costs against plan and prepare inputs for reports to ensure the unit budget is managed in line with requirements.
• Perform deep dive analysis on prioritized projects and issues for the unit in order to provide recommendations on improvements, variation or changes to existing plans while ensuring adherence to the policies, standards and guidelines.
• Collate, interpret, track and analyze quantitative and qualitative data (Full Time Equivalent (FTE), manpower, contractual spend and budgets) for the major projects to ensure accurate tracking and analysis of the unit or project budget.
• Provide decision support on various issues through data analytics and engagement with relevant stakeholders to ensure that adequate support is enabled to organize various forums at the sub group level for management oversight in various strategic and tactical issues.
• Direct and oversee the Annual Business planning discussions for ITMAM with the Retail Banking Group (RBG), Corporate and Investment Banking Group (CIBG), Private teams in order to facilitate an overall view of future ITMAM growth plans.
• Maintain overall ITMAM FTE view and target organizational design i.e. spans, layers, levels and work with HR partners in order to identify desired changes/opportunities.
• Direct and oversee through direct reports and teams, the Employee engagement initiatives in ITMAM, including but not limited to Employee events, Employee Communications, managing RnR and its budgets to ensure they are completed in line with ADCB’s policies/procedures and the required internal communications, coordination and confirmations take place in an accurate and timely manner
• Establish a center of excellence for the Active Operations Management (AOM) (or equivalent) system of production management to ensure adoption and usage of the tool across managers and team leaders in ITMAM.
• Monitor the process for cross training and moving resource to balance workflows is working within teams and across businesses to ensure that at ITMAM level resourcing is optimized.
• Drive production management and productivity optimization across ITMAM through direct reports and teams by providing inputs for, in order to drive efficiency and engagement within ITMAM.
• Oversee the identification/assessment of risks across across ITMAM’s core operational functions including control/mitigation, monitoring and reporting to ensure in line with agreed operational risk framework.
• Provide guidance and input to ITMAM division heads on matters related to restructures, workforce planning and succession planning in order to develop a suitable organizational model.
• Provide guidance and input to ITMAM division heads on matters related to restructures, workforce planning and succession planning in order to develop a suitable organizational model.
• Lead the production of management information to ensure effective controls and insights for the leadership of ITMAM and its customers.
• Facilitate monthly service forums with Business stakeholders in order to drive agreed actions to closure.
• Facilitate monthly service forums with Business stakeholders in order to drive agreed actions to closure
• Lead the ITMAM Quarterly performance review with the ITMAM board, in order to provide insights to the board on ITMAM’s performance, status on action items and bring help items to the board for support and direction.
• Liaise with teams across the Bank to ensure information and data is exchanged, updates on the projects progress are given and views are taken to the relevant managers and teams.
• Indirectly manage teams required to have input to the project on required matters including work allocation, problem resolution and contribution to the project to ensure all stakeholders perform as required to complete the project
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

The ideal candidate should have the following experience:

• At least 8 years of experience in Banking operations, capacity planning, project management, with at least 5 years of experience in a business support role
• Masters Degree in Commerce, Finance, Business Administration or relevant specialization
• Qualification/Certification in Business Administration, Lean/Six Sigma, Agile methodologies
• Experience of, and exposure to, Banking Operations and process improvement and re-engineering
• Relationship management, influencing and negotiation skills
• Leadership and change management skills

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.