الملخص
تعلن Thumbay Group عن وظيفة موظف خدمات المرضى في Thumbay Hospital بعجمان، الإمارات. تشمل المهام تسجيل المرضى وإجراءات القبول، والتحقق من التغطية التأمينية، وتنظيم المواعيد، ومعالجة المدفوعات وإرشاد المرضى والزوار. ويتولى الموظف الرد على الاستفسارات والتنسيق مع الكادر الطبي والتعامل مع الشكاوى، مع الحفاظ على سرية معلومات المرضى. المؤهل المطلوب هو الثانوية العليا، مع خبرة من 0 إلى سنتين وإجادة العربية والإنجليزية.
نص الإعلان
كما نُشر على thumbay.com. نقلناه من موقع صاحب العمل ونعرضه بنصّه الأصلي.
Company
Thumbay Hospital , Ajman
Responsibilities
Patient Registration & AdmissionGreet and welcome patients and visitors at the reception or lobby with a professional and compassionate demeanor.Register new patients by collecting accurate personal, demographic, and contact information.Verify insurance coverage, secure Letters of Guarantee (LOG), and handle pre-registration and scheduling tasks.Process payments and issue receipts for consultations, procedures, or packages, balancing daily cash transactions.Navigation & CommunicationProvide clear directions and guide patients or visitors to various departments, clinics, or rooms.Answer and direct phone calls promptly, addressing general inquiries regarding doctors' schedules, pricing, and hospital facilities.Coordinate with medical staff and nursing stations—such as the Emergency Room (ER)—to facilitate smooth patient transfers and prevent overcrowding.Patient Relations & SupportHandle complaints and special requests with empathy, acting quickly to resolve issues or escalate them to management.Assist VIP patients or those with special needs, ensuring personalized and high-touch care.Maintain confidentiality regarding all patient records and medical interactions in compliance with health regulations.
Skills required
- Communication
- Guest Service
Qualification
Higher Secondary
Experience
0-2
Languages
- Arabic
- English