Summary
Thumbay Group is hiring a Guest Services Officer for Thumbay Hospital in Ajman, UAE. The role covers patient registration and admission, insurance verification, scheduling, payment processing, and directing patients and visitors. The officer also responds to inquiries, coordinates with medical staff, and handles complaints while maintaining patient confidentiality. The stated requirements are higher secondary education, 0–2 years of experience, and Arabic and English language skills.
The posting
As published on thumbay.com. Pulled from the employer's site and shown as they wrote it.
Company
Thumbay Hospital , Ajman
Responsibilities
Patient Registration & AdmissionGreet and welcome patients and visitors at the reception or lobby with a professional and compassionate demeanor.Register new patients by collecting accurate personal, demographic, and contact information.Verify insurance coverage, secure Letters of Guarantee (LOG), and handle pre-registration and scheduling tasks.Process payments and issue receipts for consultations, procedures, or packages, balancing daily cash transactions.Navigation & CommunicationProvide clear directions and guide patients or visitors to various departments, clinics, or rooms.Answer and direct phone calls promptly, addressing general inquiries regarding doctors' schedules, pricing, and hospital facilities.Coordinate with medical staff and nursing stations—such as the Emergency Room (ER)—to facilitate smooth patient transfers and prevent overcrowding.Patient Relations & SupportHandle complaints and special requests with empathy, acting quickly to resolve issues or escalate them to management.Assist VIP patients or those with special needs, ensuring personalized and high-touch care.Maintain confidentiality regarding all patient records and medical interactions in compliance with health regulations.
Skills required
- Communication
- Guest Service
Qualification
Higher Secondary
Experience
0-2
Languages
- Arabic
- English