مهندس دعم تقنية المعلومات (دعم أجهزة الحاسوب والمستخدمين)

Bsc or equivalent
The Desktop / End User IT Support Engineer is responsible for providing first- and second-level technical support to end users by troubleshooting hardware, software, operating system, and network-related issues. The engineer ensures smooth day-to-day IT operations by installing, configuring, maintaining, and supporting desktops, laptops, mobile devices, printers, collaboration tools, and enterprise applications. This role also involves user account administration, asset management, incident resolution, and delivering excellent customer service while adhering to IT service management (ITSM) processes and security policies.

Technical Skills

• Desktop and laptop troubleshooting
• Windows OS administration
• Microsoft 365 support
• Active Directory administration
• Network troubleshooting
• VPN connectivity support
• Hardware diagnostics and replacement
• Software deployment
• Patch management
• Endpoint security
• Remote support
• Device imaging and provisioning
• Printer support
• Email troubleshooting
• ITSM and ticket management
  Soft Skills
  
• Excellent communication skills
• Customer service orientation
• Problem-solving and analytical thinking
• Time management
• Attention to detail
• Documentation skills
• Team collaboration
• Adaptability
• Prioritization and multitasking
• Ability to work under pressure
• User training and knowledge sharing