فني بصريات

Job Purpose:

To deliver high-quality optical services and drive sales performance by providing accurate, excellent customer experience, proper insurance handling, and ensuring zero-error product delivery.

Key Responsibilities and Duties:

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, Cross-selling and promotions execution.
• Achieving his individual sales targets and supporting store performance
• Deliver a professional end-to-end customer journey.
• Handle customer inquiries and complaints effectively.
• Build customer loyalty and long-term relationships.
• Read and interpret prescriptions accurately.
• Perform contact lenses fitting as per standards.
• Ensure correct dispensing and product selection.
• Process transactions accurately through POS system.
• Handle insurance approvals and invoicing (Wassel / NPHIES).
• Ensure full compliance with policies (no manual errors).
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Verify prescription, lens specs, and frame alignment.
• Ensure no defects and full match with customer order.
• Deliver zero-error orders and resolve issues before handover.
• Work with team to achieve store targets.
• Support colleagues and share product knowledge.
• Contribute to a positive team environment.
• Follow company policies and procedures.
• Ensure ethical handling of customers and insurance.
• Maintain professional behavior aligned with brand standards.
• Other duties as assigned within the scope of the job.

Requirements

Skills and Abilities:

• Strong sales and customer service skills.
• Good understanding of insurance & POS systems.
• Ability to read prescriptions and ensure dispensing accuracy.
• Strong attention to detail and quality control mindset.
• Good communication and interpersonal skills.
• Ability to work under pressure and achieve targets.
• Team player with accountability and positive attitude.
• Basic knowledge of inventory handling and stock control.

Experience:

• 2–5 years in optical retail.

Education:

• Diploma / Bachelor in Optics or related field.

Language:

• Excellent command of oral and written English and Arabic.

Licenses / Certifications:

• SCFHS