Summary
Fakeeh Care Group is seeking an Optician for a role listed in Jeddah. The role involves advising customers on frames and lenses, interpreting prescriptions, fitting contact lenses, and ensuring accurate product dispensing. Duties also include sales, customer service, POS transactions, insurance approvals through Wassel or NPHIES, and stock control. Applicants should have 2–5 years of optical retail experience, a diploma or bachelor’s degree in optics or a related field, SCFHS certification, and excellent spoken and written Arabic and English.
The posting
As published on fakeeh.care. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
To deliver high-quality optical services and drive sales performance by providing accurate, excellent customer experience, proper insurance handling, and ensuring zero-error product delivery.
Key Responsibilities and Duties:
- Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
- Drive conversion, upselling, Cross-selling and promotions execution.
- Achieving his individual sales targets and supporting store performance
- Deliver a professional end-to-end customer journey.
- Handle customer inquiries and complaints effectively.
- Build customer loyalty and long-term relationships.
- Read and interpret prescriptions accurately.
- Perform contact lenses fitting as per standards.
- Ensure correct dispensing and product selection.
- Process transactions accurately through POS system.
- Handle insurance approvals and invoicing (Wassel / NPHIES).
- Ensure full compliance with policies (no manual errors).
- Maintain stock accuracy and product safety.
- Report shortages, damages, and discrepancies.
- Maintain strong product knowledge across categories.
- Maintain stock accuracy and product safety.
- Report shortages, damages, and discrepancies.
- Maintain strong product knowledge across categories.
- Verify prescription, lens specs, and frame alignment.
- Ensure no defects and full match with customer order.
- Deliver zero-error orders and resolve issues before handover.
- Work with team to achieve store targets.
- Support colleagues and share product knowledge.
- Contribute to a positive team environment.
- Follow company policies and procedures.
- Ensure ethical handling of customers and insurance.
- Maintain professional behavior aligned with brand standards.
- Other duties as assigned within the scope of the job.
Requirements
Skills and Abilities:
- Strong sales and customer service skills.
- Good understanding of insurance & POS systems.
- Ability to read prescriptions and ensure dispensing accuracy.
- Strong attention to detail and quality control mindset.
- Good communication and interpersonal skills.
- Ability to work under pressure and achieve targets.
- Team player with accountability and positive attitude.
- Basic knowledge of inventory handling and stock control.
Experience:
- 2–5 years in optical retail.
Education:
- Diploma / Bachelor in Optics or related field.
Language:
Excellent command of oral and written English and Arabic.
Licenses / Certifications:
- SCFHS