مساعد خدمات المرضى

Job Summary

The Absher is responsible for providing exceptional patient and visitor support services throughout the healthcare facility. The role serves as a welcoming ambassador for the organization, assisting patients, families, and visitors with navigation, appointments, registration processes, and general inquiries while ensuring a positive patient experience.

Key Responsibilities

• Welcome patients, visitors, and guests in a professional and courteous manner.
• Assist patients with wayfinding and escort them to clinics, departments, diagnostic areas, and other hospital locations as required.
• Support patients during registration, appointment scheduling, and check-in/check-out processes.
• Provide information regarding hospital services, facilities, visiting hours, and organizational policies.
• Assist elderly patients, people of determination, and patients requiring special support.
• Coordinate with reception, nursing, clinical, and administrative teams to facilitate smooth patient flow.
• Respond promptly to patient and visitor inquiries and resolve concerns within the scope of responsibility.
• Ensure wheelchairs and other patient-assistance equipment are available and maintained in designated areas.
• Monitor waiting areas and assist in maintaining a comfortable and welcoming environment.
• Support patient experience initiatives and service excellence programs.
• Report patient complaints, incidents, or service issues to the appropriate supervisor.
• Adhere to hospital policies, infection prevention protocols, and safety regulations.
• Maintain confidentiality of patient information at all times.
• Perform other duties assigned by the supervisor or management.

Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service, hospitality, healthcare support, or patient services is preferred.
• Basic computer skills and familiarity with healthcare environments are advantageous.

Skills and Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Professional appearance and positive attitude.
• Ability to work effectively with patients from diverse cultural backgrounds.
• Compassionate, patient-focused, and service-oriented approach.
• Ability to remain calm and professional in busy healthcare environments.
• Teamwork and collaboration skills.
• Fluency in English; Arabic is preferred.

Working Conditions

• Hospital, clinic, rehabilitation center, or healthcare facility environment.
• May require shift work, weekends, public holidays, and extended working hours based on operational requirements.