Summary
Royal Health Group is seeking a Patient Services Assistant to support patients, visitors, and families in its healthcare facilities in Abu Dhabi. The role includes welcoming visitors, helping patients navigate the facility, supporting registration and appointment processes, answering inquiries, and coordinating with clinical and administrative teams. Candidates should have a high school diploma or equivalent, strong customer service and communication skills, and a patient-focused approach; previous relevant experience is preferred. English fluency is required, and Arabic is preferred.
The posting
As published on royalhealth.ae. Pulled from the employer's site and shown as they wrote it.
Job Summary
The Absher is responsible for providing exceptional patient and visitor support services throughout the healthcare facility. The role serves as a welcoming ambassador for the organization, assisting patients, families, and visitors with navigation, appointments, registration processes, and general inquiries while ensuring a positive patient experience.
Key Responsibilities
- Welcome patients, visitors, and guests in a professional and courteous manner.
- Assist patients with wayfinding and escort them to clinics, departments, diagnostic areas, and other hospital locations as required.
- Support patients during registration, appointment scheduling, and check-in/check-out processes.
- Provide information regarding hospital services, facilities, visiting hours, and organizational policies.
- Assist elderly patients, people of determination, and patients requiring special support.
- Coordinate with reception, nursing, clinical, and administrative teams to facilitate smooth patient flow.
- Respond promptly to patient and visitor inquiries and resolve concerns within the scope of responsibility.
- Ensure wheelchairs and other patient-assistance equipment are available and maintained in designated areas.
- Monitor waiting areas and assist in maintaining a comfortable and welcoming environment.
- Support patient experience initiatives and service excellence programs.
- Report patient complaints, incidents, or service issues to the appropriate supervisor.
- Adhere to hospital policies, infection prevention protocols, and safety regulations.
- Maintain confidentiality of patient information at all times.
- Perform other duties assigned by the supervisor or management.
Qualifications
- High School Diploma or equivalent.
- Previous experience in customer service, hospitality, healthcare support, or patient services is preferred.
- Basic computer skills and familiarity with healthcare environments are advantageous.
Skills and Competencies
- Excellent customer service and interpersonal skills.
- Strong verbal communication skills.
- Professional appearance and positive attitude.
- Ability to work effectively with patients from diverse cultural backgrounds.
- Compassionate, patient-focused, and service-oriented approach.
- Ability to remain calm and professional in busy healthcare environments.
- Teamwork and collaboration skills.
- Fluency in English; Arabic is preferred.
Working Conditions
- Hospital, clinic, rehabilitation center, or healthcare facility environment.
- May require shift work, weekends, public holidays, and extended working hours based on operational requirements.