Summary
The Luxury Closet is hiring a Receptionist & Guest Experience Executive for its Dubai office and warehouse hub. The role welcomes clients, VIP sellers and other visitors, manages check-in and visitor records, coordinates appointments and item drop-offs, and prepares meeting rooms. It also provides administrative support to the HR and Office Operations teams when needed. Applicants must be UAE Nationals and have strong Arabic and English skills, professional communication, organizational ability, and familiarity with office and visitor management tools.
The posting
As published on theluxurycloset.com. Pulled from the employer's site and shown as they wrote it.
About us
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
- A young, dynamic and forward-thinking environment
- Fast-paced and very short decision times for changes
- A canvas for you to truly excel
- 99% of uptime on sunshine
About the Role
We are seeking a warm, professional, and well-spoken Receptionist & Guest Experience Executive to be the first point of contact for clients, VIP sellers, and guests visiting our facility. As a dedicated UAE National role, you will be the face and voice of our brand at our office and warehouse hub, delivering exceptional hospitality and ensuring a flawless first impression.
In this role, you will manage all front-desk operations, coordinate client appointments, handle walk-in inquiries (such as sellers dropping off high-value luxury items), and ensure smooth communication between visiting guests and our internal teams. If you are organized, customer-focused, and take pride in representing a premier luxury platform, we would love to welcome you to our team.
Key Responsibilities
Guest & Client Hospitality
First Impressions: Warmly welcome all clients, VIP sellers, partners, and candidates visiting the office/warehouse facility, ensuring a luxurious and comfortable host experience.
Visitor Management: Oversee the check-in and security logging process for all incoming guests, issuing visitor passes and notifying relevant team members immediately upon arrival.
Reception Standards: Maintain the reception and guest waiting areas to the highest luxury standards of cleanliness, presentation, and comfort at all times.
Appointments & Drop-Off Coordination
Appointment Management: Manage the front-desk appointment calendar, ensuring scheduled meetings, seller item drop-offs, and client consultations are organized without overlaps or delays.
Walk-In Handling: Serve as the primary contact for walk-in clients and sellers, guiding them smoothly through the drop-off or inquiry process and coordinating with the local consignment, authentication, or sales teams.
Administrative & Operational Support
Meeting Room Management: Coordinate the scheduling and setup of main conference and meeting rooms, ensuring amenities are prepared prior to client or executive meetings.
General Assistance: Provide lightweight administrative support to the HR and Office Operations teams as needed during peak activity periods.
Requirements
Emiratization Requirement: Must be a UAE National
Education: High School Diploma or Bachelor’s Degree.
Language Skills: Excellent command of both spoken and written Arabic and English.
Interpersonal Skills: Outstanding communication skills with a polished, professional demeanor and a natural flair for customer service and hospitality.
Organization: Strong multi-tasking skills, with the ability to remain calm, welcoming, and organized in a busy front-desk environment.
Technical Proficiency: Comfortable using basic office tools (MS Office, Google Workspace, appointment/calendar software, and visitor log systems).