موظف تدبير فندقي

Job Description

Room Attendant

Job Qualifications

• Preferably between 18 and 40 years of age.
• High school education or equivalent (GCSE O-Level or equivalent qualification).
• Good command of spoken and written English; knowledge of the local language is an advantage.
• Previous experience in Housekeeping within a hotel or resort environment is preferred.
• Physically fit and able to perform housekeeping duties in a fast-paced environment.
• Strong attention to detail with a commitment to cleanliness and quality.
• Good communication and interpersonal skills.
• Positive attitude with the ability to work independently and as part of a team.
• Flexible to work shifts, weekends, and public holidays as required.

Key Areas of Responsibility

1. Operations

• Clean and service assigned guest rooms, suites, and public areas in accordance with hotel standards.
• Ensure all guest rooms are cleaned, prepared, and replenished with the required amenities and supplies.
• Deliver evening turndown service in accordance with hotel standards, where applicable.
• Maintain the highest standards of cleanliness, hygiene, presentation, and sanitation throughout assigned areas.
• Respond promptly and professionally to guest requests and housekeeping service calls.
• Handle guest laundry in accordance with hotel procedures.
• Report maintenance defects, damaged furnishings, and missing items to the Housekeeping Supervisor.
• Ensure proper handling, storage, and care of housekeeping equipment, chemicals, linens, and guest supplies.
• Maintain housekeeping pantries, storage areas, and linen rooms in a clean, organized, and well-stocked condition.
• Assist with deep cleaning, preventive maintenance, and special cleaning projects as assigned.
• Follow Lost & Found procedures and immediately report and hand over any items found.
• Support other areas within the Housekeeping department when operationally required.
• Perform any other duties assigned by the Housekeeping Supervisor or Executive Housekeeper.

2. Guest Service

• Provide courteous, professional, and personalized service to all guests.
• Anticipate guest needs and respond promptly to requests.
• Maintain guest privacy, confidentiality, and security at all times.
• Ensure guest preferences and special requests are communicated and followed whenever applicable.

3. Administration

• Attend departmental briefings and training sessions.
• Complete assigned daily tasks accurately and within established timeframes.
• Report operational issues, maintenance defects, and guest concerns promptly.

4. Health, Safety & Compliance

• Comply with all hotel policies, grooming standards, and departmental procedures.
• Follow health, safety, fire, and emergency procedures at all times.
• Maintain the highest standards of personal hygiene and workplace cleanliness.
• Use cleaning equipment and chemicals safely and in accordance with hotel procedures.
• Report any health and safety hazards immediately.