الملخص
تعلن Malomatia عن وظيفة مهندس دعم أول لتطبيقات Oracle APEX في الدوحة، قطر. يتولى شاغل الوظيفة دعم التطبيقات وقواعد البيانات المرتبطة بها، وإدارة الإعدادات والصلاحيات، وفحوصات سلامة الأنظمة، ومتابعة البلاغات ودعم المستخدمين وتحسين الأداء. يُشترط خبرة من 4 إلى 6 سنوات أو أكثر في دعم تطبيقات Oracle أو بيئات Oracle APEX، وإتقان عملي لـ SQL وPL/SQL، والإلمام بعمليات ITIL. وتُفضّل شهادة بكالوريوس في تقنية المعلومات أو مجال ذي صلة.
نص الإعلان
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Skills & Experience:
- Strong experience supporting Oracle APEX applications, including troubleshooting, maintenance, and user support.
- Good understanding of Oracle Database architecture and application development concepts.
- Proficiency in SQL and PL/SQL for debugging, data validation, and performance tuning.
- Experience working with Oracle APEX components such as pages, forms, reports, workflows, and APIs.
- Ability to handle application enhancements, minor customizations, and configuration changes.
- Experience with data integration and reporting support within Oracle-based environments.
- Familiar with monitoring tools, incident management, and ITSM processes (e.g., ServiceNow).
- Strong analytical and problem-solving skills to resolve application and data-related issues.
- Ability to collaborate with L3/technical teams for complex troubleshooting and fixes.
- Understanding of basic security, access control, and user role management in enterprise applications.
Responsibilities
- Manage day-to-day operations of Oracle APEX applications and related database systems, including application support, configuration, and access management.
- Perform regular health checks to ensure optimal application performance, availability, and data integrity.
- Proactively monitor application workflows and data processes to maintain accuracy, consistency, and reliability.
- Handle incidents and problems related to Oracle APEX applications, ensuring timely resolution in line with SLAs.
- Provide end-user support for issues related to application access, functionality, and reporting.
- Implement application updates, performance tuning, and configuration changes to ensure system efficiency and stability.
Qualifications
- Bachelor’s degree in Information Technology, or a related field (preferred).
- 4–6+ years of experience in Oracle application support or Oracle APEX environments.
- Strong hands-on experience with SQL and PL/SQL.
- Experience supporting Oracle-based applications and web-based systems.
- Familiarity with Oracle APEX development and support lifecycle is a plus.
- Understanding of ITIL processes (Incident, Problem, and Change Management).
- Strong communication skills and ability to support end users effectively.