Summary
Malomatia is seeking a Senior APEX Support Engineer in Doha, Qatar, to support Oracle APEX applications and related database systems. The role covers application operations, configuration and access management, health checks, monitoring, incident resolution, end-user support, and performance tuning. Applicants should have 4–6+ years of experience in Oracle application support or Oracle APEX environments, hands-on SQL and PL/SQL skills, and familiarity with ITIL processes. A bachelor’s degree in IT or a related field is preferred.
The posting
As published on malomatia.com. Pulled from the employer's site and shown as they wrote it.
Skills & Experience:
- Strong experience supporting Oracle APEX applications, including troubleshooting, maintenance, and user support.
- Good understanding of Oracle Database architecture and application development concepts.
- Proficiency in SQL and PL/SQL for debugging, data validation, and performance tuning.
- Experience working with Oracle APEX components such as pages, forms, reports, workflows, and APIs.
- Ability to handle application enhancements, minor customizations, and configuration changes.
- Experience with data integration and reporting support within Oracle-based environments.
- Familiar with monitoring tools, incident management, and ITSM processes (e.g., ServiceNow).
- Strong analytical and problem-solving skills to resolve application and data-related issues.
- Ability to collaborate with L3/technical teams for complex troubleshooting and fixes.
- Understanding of basic security, access control, and user role management in enterprise applications.
Responsibilities
- Manage day-to-day operations of Oracle APEX applications and related database systems, including application support, configuration, and access management.
- Perform regular health checks to ensure optimal application performance, availability, and data integrity.
- Proactively monitor application workflows and data processes to maintain accuracy, consistency, and reliability.
- Handle incidents and problems related to Oracle APEX applications, ensuring timely resolution in line with SLAs.
- Provide end-user support for issues related to application access, functionality, and reporting.
- Implement application updates, performance tuning, and configuration changes to ensure system efficiency and stability.
Qualifications
- Bachelor’s degree in Information Technology, or a related field (preferred).
- 4–6+ years of experience in Oracle application support or Oracle APEX environments.
- Strong hands-on experience with SQL and PL/SQL.
- Experience supporting Oracle-based applications and web-based systems.
- Familiarity with Oracle APEX development and support lifecycle is a plus.
- Understanding of ITIL processes (Incident, Problem, and Change Management).
- Strong communication skills and ability to support end users effectively.