أخصائي أول تصميم تجربة العميل وتجربة المستخدم

User Research & Insights

· Conduct user interviews, surveys, and observational studies.

· Create personas, empathy maps, and journey maps using real-world feedback.

· Analyse behavioural data, heatmaps, and funnels to understand user pain points in UI/UX Design

· Develop wireframes, prototypes, and high-fidelity visual mock-ups.

· Design consistent and inclusive interfaces that are accessible and on-brand.

· Work closely with developers to ensure pixel-perfect implementation of designs Usability Testing & Continuous Iteration

· Plan and conduct usability testing with users.

· Synthesise findings to identify usability issues and CX bottlenecks

· Implement design iterations based on test outcomes and CRM feedback.

Customer Experience & CRM Feedback Integration

· Translate customer feedback and CRM case data into actionable design improvements.

· Liaise with the Customer Service and CRM teams to identify recurring issues, feature requests, and areas of friction.

· Own the customer journey end-to-end and advocate for experience consistency across all digital touchpoints.

· Act as a CX voice within Digital Services, ensuring customer insights inform roadmaps and design updates.

Cross-Functional Collaboration

· Collaborate with product managers, developers, marketers, and customer support teams.

· Ensure that user journeys are consistent and coherent, regardless of the channel (app, web, chatbot or kiosk).

· Contribute to and maintain a unified design system aligned with Parkin’s brand identity.

Data-Driven Optimization & Accessibility

· Leverage A/B testing, session replays, and analytics to optimize UX/CX.

· Ensure digital services meet accessibility standards (WCAG 2.1).

· Champion inclusive design principles and test for usability across demographics and ability groups

Job Details

Posted Date:

2026-09-28

Job Location:

United Arab Emirates - Dubai

Job Role:

Information Technology

Preferred Candidate

Career Level:

Mid Career