Senior CX/UX Design Specialist

Parkin
Dubai, United Arab Emirates
Posted 18 Oct
Verified source

Job type: —
Work mode: —
Seniority: Mid level
Salary: Not stated

Summary

Parkin is hiring a Senior CX/UX Design Specialist in Dubai. The role involves researching user needs, designing digital interfaces and journeys, and testing and refining designs using user feedback, CRM data, and analytics. The specialist will collaborate with product, development, marketing, and customer support teams, and contribute to a unified design system. The posting asks for accessibility knowledge, including WCAG 2.1, and inclusive design practices.

The posting

As published on parkin.ae. Pulled from the employer's site and shown as they wrote it.

User Research & Insights

· Conduct user interviews, surveys, and observational studies.

· Create personas, empathy maps, and journey maps using real-world feedback.

· Analyse behavioural data, heatmaps, and funnels to understand user pain points in UI/UX Design

· Develop wireframes, prototypes, and high-fidelity visual mock-ups.

· Design consistent and inclusive interfaces that are accessible and on-brand.

· Work closely with developers to ensure pixel-perfect implementation of designs Usability Testing & Continuous Iteration

· Plan and conduct usability testing with users.

· Synthesise findings to identify usability issues and CX bottlenecks

· Implement design iterations based on test outcomes and CRM feedback.

Customer Experience & CRM Feedback Integration

· Translate customer feedback and CRM case data into actionable design improvements.

· Liaise with the Customer Service and CRM teams to identify recurring issues, feature requests, and areas of friction.

· Own the customer journey end-to-end and advocate for experience consistency across all digital touchpoints.

· Act as a CX voice within Digital Services, ensuring customer insights inform roadmaps and design updates.

Cross-Functional Collaboration

· Collaborate with product managers, developers, marketers, and customer support teams.

· Ensure that user journeys are consistent and coherent, regardless of the channel (app, web, chatbot or kiosk).

· Contribute to and maintain a unified design system aligned with Parkin’s brand identity.

Data-Driven Optimization & Accessibility

· Leverage A/B testing, session replays, and analytics to optimize UX/CX.

· Ensure digital services meet accessibility standards (WCAG 2.1).

· Champion inclusive design principles and test for usability across demographics and ability groups

Job Details

Posted Date:

2026-09-28

Job Location:

United Arab Emirates - Dubai

Job Role:

Information Technology

Preferred Candidate

Career Level:

Mid Career

View the original posting

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