مستشار أول للرهن العقاري

Job Purpose:

• Acquire High Net Worth mortgage customers for the Bank e.g. Private Banking.
• Consistently exceed monthly KPI targets & achieve monthly sales targets in the financial year.
• Lead mortgage business development initiatives within targeted segments, real estate partners and approved mortgage brokers and in residential and commercial developments.
• Adhere to all policies with regard to KYC/AML as set out by the Bank from time to time.
• Should be fully accredited for selling mortgages & Islamic solution.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Follow market intelligence including internal needs & competitor activity.
• Maintains professional, technical and product knowledge by attending various trainings & sales workshops as guided by the management.
• Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

Responsibilities:

• Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
• The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
• Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
• Taking ownership of customer complaints and support in resolution.
• The end-to-end process usually takes 6-8 weeks and covers nearly 6 distinct milestones before settlement takes place. Very often, these milestones run into complications and alternate solutions are required to be provided.
• Making accurate, rapid cost calculations and providing customers with correct quotations/charges.
• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.

• Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.

  Knowledge, Skills, Education:

• Sales experience in field of Mortgages.
• 2-3 years of banking experience with minimum 1 year in Mortgage sales.
• Adequate knowledge of products, service policies and processes of mortgages.