Summary
Mashreq is seeking a Senior Mortgage Advisor to acquire high-net-worth mortgage customers and grow mortgage sales across targeted segments. The role includes developing relationships with real estate partners and approved brokers, managing applications through to settlement, providing accurate quotations, and supporting customer complaint resolution. Candidates should have 2–3 years of banking experience, including at least 1 year in mortgage sales, and knowledge of mortgage products, policies and processes. The role is based in the United Arab Emirates; no salary or visa conditions are stated.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
- Acquire High Net Worth mortgage customers for the Bank e.g. Private Banking.
- Consistently exceed monthly KPI targets & achieve monthly sales targets in the financial year.
- Lead mortgage business development initiatives within targeted segments, real estate partners and approved mortgage brokers and in residential and commercial developments.
- Adhere to all policies with regard to KYC/AML as set out by the Bank from time to time.
- Should be fully accredited for selling mortgages & Islamic solution.
- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
- Follow market intelligence including internal needs & competitor activity.
- Maintains professional, technical and product knowledge by attending various trainings & sales workshops as guided by the management.
- Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
Responsibilities:
- Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
- Taking ownership of customer complaints and support in resolution.
- The end-to-end process usually takes 6-8 weeks and covers nearly 6 distinct milestones before settlement takes place. Very often, these milestones run into complications and alternate solutions are required to be provided.
- Making accurate, rapid cost calculations and providing customers with correct quotations/charges.
- Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
Knowledge, Skills, Education:
- Sales experience in field of Mortgages.
- 2-3 years of banking experience with minimum 1 year in Mortgage sales.
- Adequate knowledge of products, service policies and processes of mortgages.