محلل تقني أول

Serve as a bridge between IT and business teams to understand, document, and translate business requirements into technical solutions. Focus on aligning IT initiatives with organizational objectives and ensuring the successful delivery of projects within scope, budget, and KPIs. Promote continuous improvement and foster stakeholder collaboration

Job Responsibilities

Key Accountability Areas

Responsibilities

Business Analysis

• Elicit high-level requirements and capture business needs by working with business partners to understand the customer journey and define user requirements
• Prioritize requirements from various stakeholders
• Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
• Discover, organize, and clarify business needs and review/produce specifications for change
• Engage with business partners and influence project decisions, assess the risks of various solutions, and prioritize competing business demands
• Ensure related areas understand the required specifications to achieve the desired requirements
• Document system scenarios and identify roles impacted to help develop a change management/training plan by working with the training team
• Build KPIs for initiatives agreed with the business and ensure customer acceptance and signoff
• Assist in the design and implementing standard processes and procedures to measure ongoing results while driving continuous and improved business value
• Assist in developing and executes the delivery of Success Blueprints, KPIs, and Performance Scorecards for key customers
• Conduct UAT Activities after QA Release to ensure Solution Stability and soundness

Reporting

• Evaluate and recommend software solutions to improve data analysis and reporting.
• Ensure reports are clear, concise, and include relevant metrics and KPIs.
• Familiar with PMO tools such as Wrike, ServiceNow & Microsoft Projects

Policies, Processes, and Procedures

• Conduct day-to-day activities while ensuring compliance with policies and procedures
• Contribute to the identification of opportunities for continuous improvement of systems, and processes considering leading practices, changes in the business environment, cost reduction, and productivity improvement
• Monitoring adherence to IT governance frameworks that are aligned with Information Assurance (IA) IT requirements.

Requirements

Educational Background and Certifications:

Bachelor’s degree in system information, Computer Science & Management Information System or any other relevant field

Master’s Degree is preferred

ECBA Certification is required

Agile Certification is preferred

Experience:

2 – 5 years of experience in IT is required.

Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the Service Delivery workforce.

Insurance experience is required