مدير القسم

Responsibilities

Key Responsibilities:

• Support with the daily store management responsibilities.

• Support in-store implementation of brand specific and generic marketing and promotion activities.

• Ensure customers are served by sales team in a timely manner in line with customer service standards.

• Maintain proper display of all merchandise in the sales floor and stock room.

• Identify the promotional products and timely apply the necessary price adjustments.

• Drive loss prevention procedures to protect company assets and properties from any form of loss including

internal & external theft.

• Audit and review inventory schedule including requisition and deliveries.

• Review daily cash sales and reconciliation.

• Complete the daily sales book and record all sales issues affecting store performance, including the KPI of

the business.

• Review P & L statement with Store Manager and discusses potential pain points in operations, sales and

manpower.

• Contribute towards enhancing sales staff performance, accomplishments and competence.

• Maintain operation standards, health and safety practices and commercial aspects of the business as per

company policy and procedures.

• Support achieving a culture of service in the store.

• Ensure that the store and staff hygiene, housekeeping & maintenance are able to create a pleasant

shopping environment and uphold the Brand and Company image at all times.

• Follow up on all store maintenance issues to ensure timely resolution.

Dimensions:

• Indirectly accountable for store’s budget, KPIs and business goals.

• Contribute towards reducing in-store employee retention.

Decision Making Authority:

• In charge of the store when the manager is not around.

• Day-to-day supervision of employees, assigning routine and non-routine tasks and assist in the schedule preparation.

Problem Solving:

• Respond to customer complaints and comments.

Communication and Working Relationships:

Internal:

• Communicate sales plans and targets to store team.

• Report to store manager any breach of policies or procedures.

External:

Positive attitude and a desire to promptly adhere to customers and to resolve potential issues or complaints

Qualifications

Academic Qualifications and Certification:

• At least completed secondary school; diploma or higher is preferred.

Experience:

• Minimum 3 years customer service/retail experience.

• Proven work experience as a Retail Sales Representative or similar role.

• Understanding scheduling and staff level needs.

• Good understanding of store operating procedures.

• Knowledge of inventory management.

• Knowledge in MS Office.

Job Specific Skills:

• Excellent customer service skills.

• Good people management skills

• Ability to motivate staff to work towards achieving common goals.

• Familiarity with financial and customer service principles.

• Strong communication skills who can make customers feel welcomed in the store.